📊 Analytics

Full visibility into
your team's performance.

CSAT scores, AI resolution rates, response times, conversation volume, agent performance — all live, all exportable. Click a metric card to switch the chart.

4.8★
CSAT Score
↑ 0.3 vs last month
1m 24s
Avg Response Time
↓ 18s faster
68%
AI Resolution Rate
↑ 12% vs last month
94%
Resolution Rate
↑ 2% vs last month
CSAT Score — Last 30 days
Live
Dashboard updates
5 ranges
7d to 12 months
Agent
Level breakdown
CSV
Export anytime

Agent performance table

Click any column header to sort.

All agents — Last 30 days
Agent ↕ Resolved ↕ Avg Response ↕ CSAT ↕ AI Usage ↕
AJ
Alex Jordan
Senior Agent
1421m 08s
4.9★
82%
SP
Sarah Park
Agent
1181m 24s
4.8★
74%
MR
Marcus Reid
Agent
971m 52s
4.5★
61%
FL
Fatima Lev
Agent
842m 10s
4.3★
55%

CSAT surveys — automated

Sent automatically after every resolved conversation.

4.8
Average CSAT score
↑ 0.3 vs last month
★★★★★
78%
★★★★☆
14%
★★★☆☆
5%
★★☆☆☆
2%
★☆☆☆☆
1%
Recent feedback
Marcus Chen
★★★★★
"Best support experience I've had. Replied in under 2 minutes and sorted my return immediately."
Sofia Reyes
★★★★★
"Refund sorted same day. Really impressed with how quickly the team responded."
James Hill
★★★☆☆
"Good response but took 4 hours. Would prefer faster replies during business hours."

Every metric you need

CSAT & conversation volume
Track every score, every conversation, and every channel over any time range. Identify trends before they become problems.
Response time tracking
First response time, resolution time, and AI draft time — broken down by agent, team, and channel.
Agent-level analytics
See individual resolved count, response time, CSAT, and AI usage per agent. Identify training opportunities quickly.
Goes well with
Mira AI →
Shared Inbox →
Campaigns →

Get full visibility into your team

14-day Pro trial · No credit card · Live in 5 minutes