4 channels unified
Live chat, email, WhatsApp, and Messenger all land in the same inbox. Channel shown as a badge on every conversation.
Internal notes & @mentions
Collaborate privately on any conversation. @mention a teammate and they get instantly notified. Notes are never visible to customers.
Collision detection
See a live indicator when another agent is viewing or typing in the same conversation. Never send duplicate replies again.
Canned responses
Type / to search pre-written templates. Variables like {{customer.name}} fill in automatically. Share canned responses with your whole team.
Bulk actions
Select multiple conversations and resolve, assign, tag, or prioritise them all at once. Turn an hour of cleanup into 30 seconds.
Smart filtering
Filter by status, channel, agent, tag, priority, or date. Save custom filters as views. Find any conversation in seconds with Cmd+K search.