Your KB articles feed Mira AI for accurate replies AND become a searchable public Help Centre — all from one editor. Write an article once and it works in both places instantly.
When an agent clicks AI Reply, heySynk searches your KB for articles matching the customer's question. Matching articles are included in Mira AI's context — replies are grounded in your actual policies and processes.
Enable a public Help Centre — a searchable, branded portal where customers find answers without contacting support. Same articles, no extra work. SEO-optimised pages that rank on Google.
Click the toolbar buttons and try AI Write to see it in action.
Welcome to heySynk — the AI-powered customer support platform. This guide walks you through setting up your workspace and handling your first conversation.
Before you begin, have your company email, website URL, and team members' email addresses ready.
Article analytics tell you exactly which articles customers love, which need rewriting, and what questions haven't been answered yet.
| Article | Category | Views | Helpful | AI Matches |
|---|---|---|---|---|
| Using AI Reply effectively | Mira AI | 4,821 | 89% |
842 |
| Getting started with heySynk | Getting Started | 3,654 | 82% |
619 |
| Connecting WhatsApp Business | Integrations | 2,891 | 76% |
401 |
| Setting up routing rules | Admin | 2,340 | 71% |
388 |
| Widget not appearing on website | Troubleshooting | 1,982 | 64% |
290 |
Toggle it on in Admin Panel → Help Centre. Customers can search and browse all your published articles without logging in.