Everything your team needs.
Nothing left out.
One platform replaces your helpdesk, live chat, chatbot, campaigns tool, and analytics dashboard — completely.
One inbox for every channel
Live chat, email, WhatsApp, and Messenger — all in one place. No more switching tabs. Every agent sees every conversation in real time.
- Real-time conversation updates across all agents
- @mentions and internal notes for collaboration
- Bulk actions — resolve, assign, tag at scale
- Collision detection — see when another agent is typing
- Full conversation history and customer timeline
AI that actually understands context
Mira AI reads the full conversation thread, customer history, and your Knowledge Base before writing a reply. Not a keyword matcher — a real AI assistant.
- Reads full thread + customer profile + KB articles
- One-click AI Reply — review and send in seconds
- AI Suggest — draft placed in reply box for editing
- AI Write for Knowledge Base articles
- Tone setting: Formal, Friendly, or Neutral
See who's on your site right now
Intent scoring shows you which visitors are most likely to buy — so you can reach out before they leave. Start a conversation with one click.
- Real-time visitor list with page and time-on-page
- Intent scoring: Low, Medium, High, Hot
- Location, device, and referrer data
- Visit count and returning visitor detection
- One-click to start a proactive conversation
Write once. Power everything.
Articles feed Mira AI with the context it needs to generate accurate replies — AND become a public Help Centre your customers can search.
- Rich editor with callout blocks, tables, and code
- AI Write — expand, improve, translate in one click
- Public Help Centre with search and categories
- SEO meta fields per article — rank on Google
- Article analytics: views, helpfulness, AI match rate
Start conversations before they do
Rule-based campaigns fire the right message at the right moment — based on page URL, time on page, scroll depth, visit count, and more.
- Chat message, site banner, and email campaigns
- 20+ trigger conditions with AND/OR logic
- Frequency control — once ever, per session, every visit
- A/B testing for message optimisation
- Campaign analytics with conversion rates
Real-time performance visibility
CSAT scores, response times, AI resolution rates, conversation volume, and agent-level performance — all live, all exportable.
- Live dashboard with key support metrics
- Agent performance table with CSAT per agent
- Conversation volume chart with date range selector
- CSAT survey tracking with written feedback
- CSV export for any metric and date range
Connect your entire stack
12 native integrations and webhooks for everything else. Connect WhatsApp, Slack, HubSpot, Salesforce, Gmail, and more in under 5 minutes.
- WhatsApp Business, Messenger, Gmail
- Slack notifications with agent @mentions
- HubSpot and Salesforce bi-directional sync
- Google Analytics 4 event tracking
- Webhooks + Zapier + Make for any workflow
Smart automation from day one
Routing rules automatically assign conversations, set priorities, send auto-replies, and add tags — the moment a conversation is created.
- 20+ conditions: language, URL, time, device, country
- Round-robin assignment across agent groups
- Out-of-hours auto-replies with custom messages
- Auto-tag conversations for organisation
- Priority escalation for urgent conversations
Ready to see it in action?
14-day Pro trial. No credit card. Live in 5 minutes.
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