Guides
Step-by-step guides to get the most out of heySynk.
Beginner5 min read
Getting started in 5 minutes
From signup to first AI reply — the complete quick-start walkthrough.
AI8 min read
Using AI Reply effectively
How to get the best results from Mira AI across different query types.
Knowledge Base10 min read
Setting up your Help Centre
Write great articles, organise categories, and enable the public Help Centre.
Campaigns8 min read
Creating your first campaign
Build a proactive campaign that fires on the right page at the right moment.
Automation12 min read
Routing rules masterclass
Build a complete routing system for multilingual, multichannel support.
Analytics10 min read
CSAT optimisation guide
Improve your customer satisfaction scores with data-driven techniques.
Migration15 min read
Migrating from Intercom
Step-by-step migration guide — contacts, articles, integrations, and go-live.
Integrations10 min read
WhatsApp Business setup
Connect WhatsApp Business API and start handling messages in heySynk.