How can we help you?

Everything you need to set up your workspace, invite your team, and go live.

How AI Reply, AI Suggest and AI Write work, and how to improve accuracy.

Managing your shared inbox — notes, assignments, canned replies, filters and more.

Writing articles, managing categories, SEO, and the public Help Centre.

Building rule-based campaigns that trigger the right message at the right moment.

See who is on your site, read intent scores, and start proactive conversations.

Installing, customising, and configuring the chat widget on any website.

CSAT scores, response times, agent performance, and exporting reports.

Connecting WhatsApp, Slack, HubSpot, Salesforce, Zapier, Gmail and more.

Auto-translating conversations and routing customers by language.

Setting up browser, email, and Slack notifications for your team.

Routing rules, business hours, permissions, SMTP, and workspace config.

Fixing common issues with the widget, routing, AI, and integrations.

Plans, upgrades, invoices, and billing FAQs.

Password, two-factor auth, data privacy, and account management.